Problem 1: The product is missing.
Problem 2: Delay with order processing
Problem 3: A bad item sent to the client
Task 4: Incorrect number of sending
Issue 5: You have been exposed incorrectly
Issue 6: The shipment sent to the wrong address/orders is confusing
Issue 7: Object received damaged
Issue 8: Invalid tracking code
Conclusion
Problem 1: The product is missing.
Probably the most common of all problems that you will encounter.
Although most manufacturers and customers want to inform their e-commerce partners about product availability, it often happens that a product ordered by someone from your store is not in stock. shares. Or he was completely abandoned.
The best way to manage: call your customer. Never email them. Customers prefer personal contact, even if it means bad news about their order. In addition, if possible, try to find the product from another supplier. In addition, see if you can get a similar product from another manufacturer. Suggest any alternatives that the client might have. Very often they will gladly change their order for another product.
Problem 2: Delay with order processing
Imagine this. You received the order through your store. Immediately you are in a hurry to post it from the manufacturer and wait for it to be processed so that you can tell the client what he sent and send him the tracking code. However, the order confirmation is not received.
The best way to manage: the usual time for processing an order is a maximum of 24 hours. If you do not hear anything from the manufacturer or shipper after delivery, contact them immediately. Today, customers are used to process their orders within 24 hours. For your own brand, it's imperative that even if the order has not been processed during this time, you at least know the reason and when it will happen.
Why? Because the customer could call you. Usually this happens if you sell expensive products and someone you bought in your store for the first time. Their level of trust in you is low, and thanks to their team they finally put you to the test.
Problem 3: A bad item sent to the client
I have to say that it has not reached me yet, however, I know this is the worst nightmare of many e-commerce shop owners, so I put this problem on the list.
Delivery is a bad product for the customer. Poor customer service, done. He always leaves a bad impression regardless of the client's business reputation. And regardless of the circumstances, you are always the culprit.
This is one of the most unfortunate aspects of shipping. Regardless of the error, and who did it, you always and your reputation suffer.
The best way to manage: first, find out your producer or leave the shipment return policy. In fact, you must know them before sending your first product. Thus, when a customer complaint comes, you can immediately tell them what to do.
In addition, it is a good idea to offer a discount to a customer for a future purchase or at least a small token to apologize for your mistake.
Task 4: Incorrect number of sending
As for the problem above, the product supplied may have been right, but the amount was wrong. This has happened to me many times. This is not a problem if multiple items are sent, but the problem starts when it is less than the one ordered by the customer.
The best way to handle: Sometimes you can really stop this error. Always check the bill of the transport company. Usually, they send them before the goods leave the warehouse, and if you notice an incorrect number, call them immediately and stop sending the order.
If, however, the order has already been sent, proceed in the same manner as in the previous issue discussed above.
Issue 5: You have been exposed incorrectly
The problem does not affect the client but remains fairly common.
The best way to manage: always check the account carefully. This becomes especially important if you pay directly by credit card and do not have a credit line from the manufacturer. Of course, you will probably get a loan from the manufacturer, but your expenses will be limited during this month.
Issue 6: The shipment sent to the wrong address/orders is confusing
Different manufacturers have different ways to process orders. Some people want you to send them by e-mail, others prefer to order by phone. And because email greatly reduces the chance of spelling errors, it's easy enough to switch to the phone.
As a result, orders can be sent to an address that does not exist. Or a completely different person (if the orders were involved, for example).
The best way to handle: it is necessary that you make some confirmation of the delivery address provided by the manufacturer or sending the sender. Reassessment of the items costs money, and you must be sure of the fault before it accepts all the costs.
Issue 7: Object received damaged
Fortunately, this has never happened to me, although I know some owners of ship-owners that it was.
The best way to cope: this problem is actually quite easy to solve. In most cases, the manufacturer sends a replacement part or the entire article. However, it is good that you know the terms of the manufacturer's warranty. I am lucky that we are working with producers who offer a guarantee for a replacement for life, but for you, there may be another. So, better check.
Issue 8: Invalid tracking code
A little problem, but still something that needs to be understood. Sometimes the tracking code you receive is either invalid or for a completely different package.
When you think about it, your manufacturer or the packing vessel, you use dozens of tens, not hundreds of tracking codes a day. With such a volume is simple enough for a simple human error.
The best way to manage: Always check the tracking codes before sending them to your customer. Simply
Starting a shipping business with a delivery ship may seem like an easy thing to do. Unfortunately, in this business model, you depend heavily on the manufacturer whose products you use or the transport company they use to send their goods. And as always, when you leave control of such an important aspect of the business to someone else, mistakes can occur.
Conclusion
Finally each problems have a solution so must build in planification
Copy writter © 2018 John Freech
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